Hercules Outdoor Amenities warrants to its original customer for as long as the original customer owns the product and uses the product with normal use and installation in accordance with published specifications to be free from defects in materials and workmanship.
This warranty does not cover damage from misuse, vandalism, modified parts, or damage such as dents, scratches, fading/weathering, acts of God, and normal wear and tear.
Warranty claims must be filed within the applicable warranty period. Warranty replacement does not include the cost of labor for part replacement. Replacement parts carry the applicable warranty from the date of shipment of the replacement part.
One Hundred Year (100) Limited Warranty on aluminum and steel upright posts against structural failure due to deterioration, corrosion, or workmanship.
One Hundred Year (100) Limited Warranty on hardware against structural failure due to deterioration, corrosion, or workmanship.
One Hundred Year (100) Limited Warranty on post caps and clamps against structural failure due to deterioration, corrosion, or workmanship.
Fifteen-Year (15) Limited Warranty on rails, rungs, rigid climbers, loops, and decks against structural failure due to materials or workmanship.
Fifteen-year (15) Limited Warranty on all HDPE and rotationally molded plastic components against structural failure due to materials or workmanship.
Three Year (3) Limited Warranty on all blow-molded plastics against structural failure due to materials, or workmanship.
Five-year (5) Limited Warranty on cables and nets against premature wear due to natural deterioration or manufacturing defects.
Five-year (5) Limited Warranty on moving parts against structural failure due to materials or workmanship.
One Year (1) Limited Warranty on all materials and products not covered above against failure due to materials or workmanship.
Warranty procedure:
To make a warranty claim, submit your request in writing to your representative, including photographs of defective equipment and the original purchase invoice or invoice number. We will review the information and communicate options with you. If the product is under warranty, we will replace the defective part.
Note: Hercules Outdoor Amenities is not responsible for freight or labor costs to replace the part. We reserve the right to inspect all products identified as defective, and photos of defective equipment will be required to accompany warranty claims.